KACE K1000 Management Appliance

• Detailed hardware configuration for desktops, notebooks, servers, printers and more
• Complete installed software reporting including operating system, applications, registry entries, files, hotfix and patch status

• Eliminates the need to perform a traditional installation for trouble-free deployment and removal of applications Reduces time and money previously spent researching and testing methods of automated installation and removal of applications
• Kontainers are easily created and require no special skills as with conventional repackaging
• Kontainers provide full application management, including complete visibility and control of where and when applications may be executed
• Administrators may create, deploy, remove, disable, reset, terminate and even launch Kontainers remotely from the appliance
• Kontainers may be reset back to their initially installed state saving time troubleshooting

Software Distribution & Installation
Remote installation and distribution of applications, updates and any digital asset. Distribution and updates can be flexibly scheduled for specific times based on machine group.

• Replication and alternate download location support for staging payloads in remote locations
• Dell OpenManage Client and Server Updates
• BITS support; throttle and resume file downloads over slow links

Asset Management
Unifies and automates non-computer and computer asset management processes from deployment to retirement to facilitate tasks such as software license and regulatory compliance.

• The K1000 tracks assets such as phones, PDAs, audio/visual equipment, etc. in a single configuration management database (CMDB)
• Asset data can be audited automatically via on-going reports
• The K1000 enables asset tracking through the lifecycle including move, add, change and delete (MACD)
• Vendor and maintenance contracts are also stored, ensuring accurate tracking of financial and renewal service impacts
• The K1000 tracks complete asset history, including changes over time
• The K1000 can track both the consolidated asset and vendor data to enable comprehensive reconciliation including software metering to facilitate license harvesting and compliance

• Lumension patented agent technology: The K1000 incorporates Patch Fingerprint Technology™ to ensure the highest level of accuracy in the detection of security vulnerabilities
• World’s largest patch repository: Access to pre-tested operating system (Windows, Mac) and application patches
• Dynamic scanning and deployments: Easy set up of fine grained patching policies using dynamic groupings ensures end systems receive updates with minimal if any IT intervention
• Minimal end-user disruption: Reboot options such as suppressed, forced or user option ensure minimal end-user disruption
• Patching status: Visibility is provided into the patching status both in aggregate through packaged reports and on a per machine basis for full visibility into patching compliance

Help Desk
Provides easy-to-use, configurable and integrated functionality for trouble ticket or incident management.

• Ability to configure policy-based workflow rules to govern the flow of tickets, tracking and resolution
• Includes example rules to automate user response driven ticket tracking
• Tickets are completely customizable, searchable and sortable, with ticket queues pre-defined based on skill sets, location, group, etc.
• Supports hierarchical parent/child tickets and approval fields
• The K1000 tracks the ongoing process, including reporting changes in incident status to appropriate parties
• Help desk functionality is seamlessly integrated with other K1000 functionality allowing help desk administrators to rapidly diagnose and resolve incidents within a single interface

Integrated Self-Service User Portal

• Makes it easy for users to submit support requests by email or through the portal
• Allows users access to a flexible knowledge base
• Provides users visibility of their hardware and software inventory information
• Allows users to install IT controlled software packages and access their support tickets

Configuration & Policy Management

The K1000 provides comprehensive and easy-to-use configuration management and policy enforcement using K-Scripts and shell scripts for Windows, Mac and Linux systems.

• Run policies and shell scripts on schedules or immediately
• Point and click K-Script creation wizard
• Out-of-the-box pre-packaged scripts and policies
• Offline K-Scripts and shell scripts

• Provides the ability to scan individual nodes, groups of nodes or even all nodes on a network
• Vulnerabilities are detected not just from individual applications but also the interactions between applications
• Vulnerability detection is based on OVAL, the information community standard endorsed by US Computer Emergency Readiness Team (US Cert) and the Department of Homeland Security

Security policy management and scripting includes pre-packaged security audit templates

• Templates can be edited or enhanced for specific security policy implementation, including set and enforce McAfee, Symantec Norton and Outlook installation and run time options
• Patching can be used to remediate problems
• Where problems cannot automatically be fixed, nodes can be quarantined to stop further damage

iPhone Management

Allows IT organizations to automate iPhone deployment and setup, and then track their investment in iPhone assets throughout the enterprise eliminating hours of manual setup and tracking of managed devices.

• Provision and control configuration policies for users’ iPhones using the K1000 distribution and Self-Service User Portal capabilities
• Monitor and report on iPhone assets synced with users’ Mac OS X systems and the iPhone applications installed, to gain visibility into iPhone growth and understand cost control and support impacts

Organizational Management

Allows administrators to define management domains based on their desired scope of device control for effective management in decentralized IT environments.

• Each organization is supported by its own database, with separate user roles, permissions and passwords
• Ensures only authorized administrators have access to designated machines.
• Easy sharing of management resources across other organizations
• Provides aggregate asset reporting across management domains
• Easily complete compliance and license harvesting activities

Reporting & Dashboards
The K1000 utilizes flexible, wizard-based reporting tools to easily generate routine and ad-hoc reports.

• Wizard-based interface for quickly creating custom reports
• Dashboards & graphical reports provide quick insight into key management metrics
• Scheduled and e-mailed reports ease administration
• Includes 50+ pre-configured reports
• Supports 3rd party ODBC compliant reporting tools

AppDeploy Live
With AppDeploy Live, K1000 users enjoy a contextual feed to the world’s largest knowledge-base of systems management information found at AppDeploy.com, where they can obtain accurate, community supplied best practices directly from the K1000 console

Remote Control - Using the K1000, administrators can reach out and simply fix a problem, without involving users.

• Remote control support with integrated UltraVNC
• Easy configuration for support of multiple remote control packages including XP Remote, NetOps, Dameware and Bomgar

Administrative Alerts
E-mail alerts on a variety of computer and network attributes for easy exception-based management.

Broadcast Alerts
For user notification of important events such as the interruption of e-mail service.