Quest KACE Go Mobile App
Mobile Service Desk App
Access the KACE Systems Management Appliance from your mobile device, enabling you to remain effective across multiple office locations and while you’re on the road. Available at Google Play and the App Store, the KACE Go Mobile App is a free app for Android and iOS devices that empowers you to:
- Provide service and systems management support
- Review and respond to real-time, mobile service desk notifications, examine inventory details and deploy software on the go
- Maintain centralized control, while providing the right level of support
This mobile help desk app also frees up your time by allowing your users to submit mobile service desk tickets, access the knowledge base and check on existing ticket status using their mobile devices.
Agile service desk
Provide better and faster support by easily and effectively managing support-related incidents regardless of your access device or location. With the KACE Go Mobile App, you get real-time alerts of ticket events through push notifications via any Android or iOS device. Complete your work while on the go with easy-to-use workflows for creating, cloning, reviewing, updating, deleting and resolving mobile service desk tickets. This mobile service desk app enables you to call or email an end user from within the service ticket, allowing for faster assistance. These features improve escalation accuracy, enhance root cause isolation abilities, allow better support services in alignment with OLAs and SLAs, and improve end user satisfaction.
Detailed system inventory
The mobile service desk app calls upon the inventory details within the KACE Systems Management Appliance to provide you with a drill-down view of machines from your mobile device, giving you better visibility of the IT infrastructure, improving problem identification and decreasing resolution times. It provides information such as machine names, installed software, patch status, operating systems, last check-in time and the last user to log in. This allows you to view a thorough history of a machine, eliminating variables when seeking the root cause of a service call.
Add, edit or delete an asset within the KACE Go App with the new Comprehensive Asset Management ability.
Find an existing asset, or enter a new one, simply by scanning a barcode. The new barcode scan ability makes it possible to add new assetson the go.
Knowledge base article search
Quickly address service issues with the KACE Go Mobile App’s search functionality, which extends to the knowledge base articles stored within the KACE Systems Management Appliance. You can search knowledge base articles while troubleshooting a ticket on the go.
On-the-go software distribution
With the KACE Go Mobile App, the KACE Systems Management Appliance’s software deployment feature is at your fingertips, simplifying the challenging task of software distribution while changing locations and devices. You can also enforce updates without returning to your desk, for flexible, yet streamlined systems management.
The KACE Go Mobile App saves you time by allowing end users to submit service tickets via their mobile devices. With this handy app, they can also view the status of submitted tickets and read knowledge base articles from their iPhones and other mobile devices. The app also enables users to take a photograph with a mobile device and attach it to the mobile help desk ticket. With access to the knowledge base, users gain an easier route to self service, thereby reducing IT incidents.
Granular ticket and queue information
Save time with the KACE Go Mobile App's granular drill-down functions, such as deep dives into related system information from a ticket and views of other tickets associated with a particular machine, enabling you to troubleshoot issues quickly and effectively. The mobile service desk app recognizes queues that are defined within the KACE Systems Management Appliance, allowing you to remotely search and address mobile service desk tickets that are in line with organizational escalation procedures.
Extended control and security
The KACE Go Mobile App does not store information on the mobile client device, so you’re assured that all sensitive information remains secure. In addition, you control user roles and access to the mobile service desk app, ensuring that the organization’s custom roles are followed.
NOTE: KACE Go Mobile App requires KACE SMA v5.5 or later to operate.
Before installing KACE GO, ensure that your system meets the following minimum hardware and software requirements:
- KACE Go Mobile App for iOS is compatible with iPhone, iPod Touch and iPad, and requires iOS 9.0 or higher.
- KACE Go Mobile App for Android is compatible with Android phones and tablets, and requires Android 5.0 or higher.
- Both versions of the KACE Go Mobile App require access to a KACE Systems Management Appliance, v7.0 or higher. Some features (such as Asset Management and Barcode Scanning) are only available with KACE Systems Management Appliance version 7.0 or later.