Quest KACE Systems Management Appliance
Comprehensive Systems Management for any Network-connected Device
Overview:
The Quest® KACE® Systems Management Appliance (SMA) provides your growing organization with comprehensive management of network-connected devices, including servers, PCs, Macs, Chromebooks, tablets, printers, storage, networking gear and the Internet of Things (IoT). KACE can fulfill all of your organization’s systems management needs, from initial deployment to ongoing management and retirement.
The KACE SMA is designed to save you time and deliver rapid ROI to your growing organization. Unlike traditional software solutions, KACE is based on a flexible and intelligent, virtual appliance-based architecture that provides:
- A fully integrated solution for endpoint systems management – managing all network-connected systems and devices
- Simpler and faster implementation
- Easier administration and minimal maintenance
Available as a virtual appliance or as a service via a hosted, cloud-delivered virtual appliance (KACE as a Service)*, KACE offers the following capabilities:
- Device discovery and inventory of all hardware and software connected to your network, including computers, servers, Chromebooks and connected non-computing devices
- Endpoint security with automated OS and application patch management, vulnerability scanning and security configuration enforcement
- IT asset management (ITAM) for comprehensive asset tracking and compliance reporting
- Comprehensive software license management utilizing a deep software catalog for software discovery and reconciliation
Comprehensive systems management
Fulfill all of your endpoint management needs, from initial deployment to ongoing management and retirement.
Secure network-connected devices
Block dangerous or unnecessary software and devices, and painlessly patch mission-critical applications and operating systems.
Streamline IT asset management
Gain visibility to software usage, so you can better allocate resources and assure software license compliance.
Benefits:
- Inventory all hardware and software connected to your network so that you can manage and secure your entire IT environment.
- Improve the end-user experience with an integrated service desk, as well as a user self-service portal.
- Simplify design and management of IT processes and approval workflows with the process template wizard.
- Allow customers and partners to build custom integrations with the KACE software development kit.
Features:
Inventory and IT asset management
Transform insight into action with turnkey reporting on all endpoints, from laptops and servers, to printers and IoT devices.
Server management and monitoring
Provide more consistent availability of business-critical applications with comprehensive server monitoring and management.
Software license management
Ensure software compliance and take ownership of the entire software license management lifecycle.
Efficient systems administration
Leverage an integrated console for an easy-to-use, single-pane-of-glass administrative interface with a dynamic set of administrative functions.
Patch management and endpoint security
Leverage robust endpoint security along with automated set-it-and-forget-it patch management and deployment.
KACE Go Mobile App
Work from wherever you’re most effective. Submit service desk tickets on-the-go, access the knowledge base and check on existing ticket status using from any mobile device.
Software distribution
Remotely distribute and install the right software to the right person at the right time.
Multiple deployment options
Choose to deploy the KACE SMA as an on-premises virtual appliance or as a hosted virtual appliance if you are interested in a hosted option.
Chromebook management
Comprehensive hardware and OS inventory and asset lifecycle management that improves service desk efficiency.
KACE Cloud Mobile Device Management integration
Manage and view both traditional endpoints and mobile devices when used with the KACE SMA through a single pane of glass.
Service desk
Improve user experience and make delivering a great help desk user experience look easy.
Specifications:
The KACE SMA Agent is an application that can be installed on devices to enable device management through the KACE SMA. The agent can be installed on devices that meet the following operating system requirements. For additional specifications, see the operating system vendor’s documentation. The appliance imposes no additional requirements, and supports 32-bit and 64-bit architectures where applicable.
| Operating System requirements for Agent-managed devices | |
|---|---|
| Operating System | Details |
| Windows 10 | Professional, Enterprise |
| Windows 8.1 | Professional, Enterprise |
| Windows 8 | Professional, Enterprise |
| Windows 7 | Professional, Enterprise, Ultimate |
| Windows Vista™ | Business, Enterprise, Ultimate |
| Windows XP SP3 (limited support) | Professional, Tablet PC Edition, Media Center Edition |
| Windows Server® 2012, 2012 R2, 2016 | Foundation, Essentials, Standard*, Datacenter* (*Cannot be running in Server Core mode) |
| Windows Server 2008 | Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition |
| Windows Server 2008 R2 | Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition, HPC Edition |
| Windows Server 2003 SP1 or later (limited support) | Web Edition, Standard Edition, Enterprise Edition, Datacenter Edition |
| Windows Server 1709 | Server Core |
| Mac OS X® | 10.6 (Intel only) – 10.11 |
| MacOS Sierra | 10.12 |
| Linux Red Hat® Linux AS and ES | Versions 6.x – 7.x, 32-bit and 64-bit architecture |
| Ubuntu® | Versions 14.04, 16.04, 32-bit and 64-bit architecture |
| SUSE® Linux Enterprise Server | Version 11 - 12, 32-bit and 64-bit architecture |
Agentless management enables you to inventory devices without using the KACE SMA Agent. Agentless management can be enabled for devices that have the following operating systems:
| Operating system requirements for Agentless management | ||
|---|---|---|
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To access the Virtual KACE Systems Management Appliance Administrator Console and User Console web-based user interfaces, use a monitor with a screen resolution of at least 1280 pixels by 800 pixels and one of the following web browser applications.
| Browser requirements for the web-based user interfaces | |
|---|---|
| Browser | Details |
| Internet Explorer® | 11.x or later |
| Microsoft Edge™ | 12.x or later |
| Firefox® | 45.x or later |
| Safari® | 7.x or later |
| Chrome™ | 49.x or later |
Screenshots:
Home Page
See all the information you care about on a customizable home page.
User Interface Themes
Choose light, dark or hybrid environments to suit your taste.
Inventory
Discover and manage all connected systems and devices from a single dashboard.
Monitoring
Monitor and manage assets across multiple platforms.
Reporting
Ensure compliance and accurate inventory with flexible reporting.
Software Distribution
Distribute software packages with flexible options for priority and timing.
Patch Management
Automate OS patching for Windows, Mac and leading third-party applications.
Service Desk
Increase efficiency and productivity by integrating systems management with the service desk dashboard.
Documentation:
Download the Quest KACE Systems Management Appliance Data Sheet (.PDF)